Privacy Protection

Iq999 Privacy Policy — How Your Data Is Protected

Iq999 treats the security of your personal data as a top priority. This Privacy Policy clearly sets out what data we collect, why we collect it, and how we keep it safe.

Last Updated: January 2026

Our Commitment

Your data is never sold. iq999 follows international standards for data protection.

Contact

Live Chat 24/7

Iq999 ("we", "our") is a secure and trusted online gaming platform for players in Bangladesh and around the world. This Privacy Policy ("Policy") describes how we handle your personal information when you use the iq999 website and mobile app. By using our platform, you are considered to have agreed to this Policy.

1

What Data We Collect

We collect various types of information when you register and use iq999. This data is used to improve our services and keep your account secure.

Data Types Example Purpose of Collection
Identity Information Name, date of birth, national ID number Age Verification & KYC
Contact Information Mobile number, email address Account Communications
Financial Information Mobile banking number, transaction history Deposit & Withdrawal Processing
Technical Information IP address, device model, browser Security & Fraud Prevention
Usage Data Game history, session duration, betting patterns Service Improvement & Responsible Gaming
Location Data Country, city (not GPS) Compliance with Geo-Restrictions

We never store your full payment card number or bank password. All sensitive information is held in encrypted form.

2

How We Use Your Data

Iq999 uses your data only for specific, legitimate purposes — never for unrelated or excessive ends.

  • Account Management: For registration, login, and account verification.
  • Transaction Processing: For processing deposits, withdrawals, and bonuses.
  • Fraud prevention: To detect and prevent suspicious activity.
  • Customer support: To respond to your complaints and queries.
  • Promotional communications: To send you offers and updates with your consent.
  • Legal Obligations: To comply with regulatory authority requirements.
  • Responsible Gaming: To help identify and flag unusual gaming patterns.

You can unsubscribe from promotional emails or SMS at any time through Account Settings or via live chat.

3

Data Retention & Expiry

How long iq999 retains your data depends on the type of information and applicable legal requirements.

  • Account Information: For as long as your account is active, and for a minimum of 5 years after closure (for legal compliance).
  • Transaction Records: Up to 7 years from the date of the last transaction.
  • KYC Documents: Up to 5 years after account closure.
  • Cookies & Session Data: Up to 30 days from the end of the session.
  • Customer service records: Up to 3 years from the date of contact.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.

4

Data Sharing Policy

Iq999 never sells or rents your personal data to third parties. However, information may be shared in the following limited circumstances:

  • Payment processor: With mobile banking operators such as Mobile Banking, Nagad, and Rocket — solely to complete transactions.
  • KYC Partner: With authorized third parties for age verification and KYC.
  • Law Enforcement Agencies: In compliance with court orders or government directives.
  • Regulatory authority: Upon valid request from the licensing authority.
  • Technology partners: For platform operations — they operate under our data privacy agreement.

Important: All third parties with whom data is shared are bound by strict confidentiality agreements with iq999. They may not use your information for any other purpose without our explicit consent.

5

Cookie Policy

The iq999 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

Essential Cookies

Essential for the platform to function properly. Covers login sessions and security tokens. These cannot be disabled.

Analytics Cookies

Used to understand user behavior and help us improve our services. You can disable this if you prefer.

Preference Cookies

Remembers your language, theme, and display preferences. Disabling this means you will need to reconfigure your settings each time.

Marketing Cookies

Used to display relevant ads. You can disable these at any time through your browser settings.

6

Third-Party Services & Links

Iq999's platform may use approved third-party services. These services may have their own privacy policies.

  • Game provider: slots, Live Casino, and Sports Betting software providers receive only the minimum data necessary to operate their respective games.
  • Payment gateway: Secure payment gateways are used to process all transactions. Your payment details are not stored directly on iq999's servers.
  • Analytics Services: Anonymized data is used for platform performance analysis.

iq999 never shares your full profile with third parties. Only the minimum data necessary for a specific purpose is ever disclosed.

7

Your Privacy Rights

Iq999 respects your privacy rights. You may exercise the following rights:

Right to Access Your Data

You can request to see what data we hold about you. This is typically provided within 30 days.

Right to Rectification

If any of your information is incorrect, you can request a correction through Account Settings or via live chat.

Right to Erasure

After account closure, you may request deletion of your data once the legal retention period has ended.

Right to Restrict Processing

You can request that we stop using your data for specific purposes, such as opting out of marketing communications.

Right to Data Portability

You can request a copy of your personal data in a common format (CSV or PDF). Simply contact our support team.

To exercise any of your rights, contact us via Live Chat or email us at [email protected].

8

Child Protection

Iq999 does not serve anyone under the age of 18. Our platform is strictly for adults.

  • Date of birth is verified at the time of registration.
  • Age verification is confirmed through the KYC process.
  • Any account found to belong to a minor is immediately closed and no data is retained.
  • If a parent or guardian suspects that a minor has created an account, please contact us immediately.
9

Our Security Measures

Iq999 applies industry-leading security measures to protect your data.

  • SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
  • Two-Factor Authentication (2FA): An extra layer of security at login.
  • Firewall & DDoS Protection: Server-level protection against cyberattacks.
  • Regular security audits: Regular reviews conducted by third-party security experts.
  • Data backup: Encrypted off-site backup system.
  • Staff Training: All our staff receive regular training on data protection.

Our servers are housed in internationally certified data centers with 24/7 physical security.

10

Policy Changes & Updates

Iq999 may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date on this page will be changed.
  • You will receive notifications on your registered mobile number or email for any important account changes.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

Visit this page regularly to stay up to date with the latest Privacy Policy.

Our Security

Why Your Data Is Safe at iq999

To ensure trust and transparency in the iq999 Privacy Policy, we apply multiple layers of protection.

End-to-End Encryption

Your personal and financial data is protected with 256-bit SSL encryption. No unauthorized party can access it.

Strict KYC Verification

Every account undergoes identity and age verification, protecting you from fraud and unauthorized account access.

Two-Factor Authentication

OTP verification at login provides an additional security layer. Your account stays protected even if your password is compromised.

Your Data Is Never Sold

Iq999 never sells or rents your personal data. Your privacy is not part of our business model.

Regular Security Audits

An independent team of experts regularly reviews our systems. Any vulnerabilities identified are addressed immediately.

24/7 Privacy Support

Our support team is always available for any concerns about your data. Get instant help via live chat.

FAQs

Privacy FAQ

No, not at all. iq999 cannot view or store your mobile banking password, PIN, or full bank account details. Payments are processed exclusively through authorized gateways that iq999 has no direct access to.

Once the legal retention period (5–7 years) expires after account closure, your data will be deleted. Marketing communications can be opted out of at any time. To formally request data deletion, email [email protected].

We only derive country and city information from your IP address — not GPS location. This is primarily used to comply with geographic restrictions and prevent fraud.

In some cases, data may be stored in international data centers due to server infrastructure requirements. In all such cases, data remains encrypted and the same level of protection is maintained.

In the event of a security breach, we will notify affected users within 72 hours. Accounts will be temporarily suspended while an investigation is carried out and remedial action is taken.

Get Started on a Secure Platform Today

Your privacy is fully protected at iq999. Join the platform trusted by millions of Bangladeshi players — it's free to sign up.

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